Welcome to Royal Runway! We provide our members with access to luxury brand items to rent or buy at a fraction of retail price. We also offer designer closet on rotation, try one of our memberships. Using our services guarantees the following:Access to luxury brand items at a fraction of retail priceWe dry clean every garment after each wearEasy, free shipping and returnsInsurance, which covers stains & minor damage
If applicable, state and local taxes will be added to the sales or rental price of your order. The amount of tax charged on your order will depend on factors including the type of item(s) rented or purchased and the price of the item(s) in an order. If changes are made to your order, including an updated shipping or pick-up location, or if the tax rates in the applicable jurisdictions have changed at the time of the change to the order, the tax we charge may also change.
Wear and tear may be inevitable. Insurance is included with our memberships and with any 3 or 7-day rentals we include a $5 insurance fee to cover minor stains and damage. However, significant damage, loss of the item, and theft aren't covered under the insurance. If the item is damaged beyond repair or never returned, you will be charged the retail price of the item.
We do not allow any alterations. Feel free to use fashion tape to temporarily tailor your look. Please remember to remove them before sending your rental back.
We do our best to ensure your garments arrive wrinkle-free. Each item is steamed and pressed before being sealed in protective plastic and placed in a garment bag. If you receive clothing with slight creases, please try steaming the garment on low heat or contact a stylist for advice.
Items must bereturned in clean condition. We highly recommend that items be returned in clean condition. Preferably dry cleaned to preserve desirable quality of thefabric and helps prevent shrinking and stretching
Most items are available for purchase. With membership, you can purchase items for an exclusive members-only discount off the retail price. When you purchase an item, it is final sale.
Please use the prepaid shipping label included with your Royal Runway order and your reusable Royal Runway garment bag to return your rentals via mail..
All of our reusable garment bags and accessories are thoroughly cleaned after every use.
Do you have questions or suggestions?
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We welcome feedback on our service - both compliments and complaints.
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